Returns

Guidelines for a Smooth Return Process

Our goal is to ensure that your shopping experience is as smooth and satisfactory as possible.

Before we send out any product, it undergoes a rigorous Quality Inspection to meet our high-quality standards.

We encourage our customers to carefully check their sizes before placing an order, as sizing can vary between different products.

Should you encounter any issues with your item, such as defects, damage, incorrect sizing, or if it's not the product you ordered, we urge you to contact us immediately. We are committed to resolving such issues swiftly, promising solutions within 1 working day. Please note, items without the specified issues are not eligible for returns or exchanges without valid reason.

For any returns, items must be shipped back to us. Once we receive your return, we will begin the process and aim to complete it within 5 business days, with refunds issued within the following 10 working days. Be aware, shipping costs are non-refundable as they are part of the service fees incurred. Please remember, our policy allows for returns up to 15 days after purchase, after which we cannot offer further assistance.

Return Eligibility

For hygiene reasons, undergarments, bodysuits, swimwear, and accessories cannot be refunded or returned.

All custom items are made based on your specific measurements and requirements, so they are final sale and cannot be returned or refunded.

All prom dresses,wedding dresses and bridesmaid dresses are thoughtfully made by hand and involve high production costs, thus they're final sale and can’t be returned or refunded. (If you notice small issues like loose threads or minor stitching problems, please reach out to our customer service within 48 hours of receiving your order.).

Before shipping your return, please inform our customer service team of the reasons for the return.
Returned packages must be in good condition, with the products unworn and unused. We will not accept damaged, washed, or altered items.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Purchases made with coupons are not eligible for return or exchange. If you used a coupon along with another form of payment, only the amount exceeding the coupon value is refundable.

How to Initiate a Return

• Begin the return process by contacting Customer Service. Please provide your Account Email Address, a comprehensive description of the issue, what you request, and include photos as proof.
• Wait for our confirmation before returning your order.
• Send the return package to the address we provide and inform us of the tracking number.
• We will process an automatic refund within 10 working days after we receive and inspect the return.

*Note: Not all return requests may be approved automatically. It is crucial for customers to be familiar with our Refund and Return Policy to understand the terms under which returns are accepted.

How to Contact Us

If you need to report an issue, provide your order's email address and order number, then describe the problem in detail. For defective, incorrect, or not as described items, please include clear photographic or video evidence. Make sure all details have been confirmed via email with our Customer Service team before proceeding with the return.

*Note: Currently, we do not offer a free return service, so customers must cover the return and exchange shipping costs. For a successful return, we advise using a standard shipping service that provides tracking.

Processing Time for Returns

Upon receiving your returned items, we require 5 business days to process your case. A refund will be initiated within the next 10 working days.

For further assistance, please contact us. We are dedicated to providing support and aim to respond to all inquiries within 24 hours.